FAQ | Frequently Asked Questions
We’ve gathered the most common questions from our landlords and tenants. Whether you’re renting out your property or looking for a place to call home, we’ve got the answers you need. If you still have questions after reading through, please reach out—we’re always here to help!
FOR LANDLORDS
What are your management fees, and what is included?
We tailor our management services to meet your specific needs. Once we receive your enquiry and assess your property, we’ll provide a detailed breakdown of our fees, and the services included. This ensures you receive the best value and the most suitable package for your investment.
Are there any additional costs I should be aware of?
Aside from our management fees, you would have an annual smoke alarm compliance fee. This covers all necessary inspections and an after-hours emergency service. We also recommend obtaining a water compliance certificate. This allows you to recover water usage charges from your tenants. Please reach out for further information on these costs.
How do you handle property maintenance and repairs?
When a tenant reports an issue, we request a photo to assess the situation. We troubleshoot over the phone when possible, to avoid unnecessary call-outs. If a tradesperson is needed, we’ll contact you for approval before proceeding and handle the payment directly from your rental funds.
What happens in case of an emergency or urgent maintenance?
For urgent issues, we follow the same protocol as regular maintenance. If we can’t reach you, we’ll have one of our trusted contractors attend immediately. Veronika, our Director, is available 24/7 to handle emergencies outside of our regular business hours (Mon to Fri, 8:30am – 4:30pm).
How quickly do you respond to maintenance requests?
We’re committed to timely responses. Our property management team is available during business hours, and Veronika is on call after hours to ensure any urgent matters are addressed promptly.
How do you select tenants for my property?
We personally meet all potential tenants in person during viewings. We use the comprehensive 2Apply system to gather detailed information and conduct thorough checks, including employment and rental history. We also perform online searches where possible to verify the information provided.
What if a tenant has a complaint or dispute?
We strive to maintain positive relationships with tenants to minimize disputes. If any issues arise, we address them swiftly to ensure a smooth tenancy.
What is your process for handling evictions?
Our thorough tenant selection process minimizes the likelihood of evictions, but if needed, we follow all legal steps, including issuing a Notice to Remedy Breach after 8 days of unpaid rent and, if necessary, a Notice to Leave. We strongly recommend Landlord Insurance to protect your investment.
How do you ensure my property complies with local laws?
We keep your property compliant through annual smoke alarm checks, regular inspections, and strict adherence to all local regulations.
How often will I receive updates on my property?
During the leasing process, we’ll keep you informed multiple times a week. Once tenants are in place, we conduct an initial inspection at 8 weeks, followed by inspections every 3-4 months, with detailed reports and photos. You’ll also be notified of any maintenance issues promptly.
How do you handle rent collection and financial reporting?
Stephanie, our dedicated Business Growth and Accounts Executive, handles all aspects of rent collection and accounting. Rent is receipted daily, with any arrears addressed immediately. Disbursements are made mid-month and at the end of the month, accompanied by detailed statements. At the end of the financial year, you’ll receive a comprehensive report for your tax records.
Can I receive regular financial statements?
Yes, you’ll receive a statement with each disbursement, along with an end-of-year financial summary to simplify your tax preparation.
FOR TENANTS
How do I report a maintenance issue?
If you encounter a maintenance issue, please report it to us as soon as possible, ideally with a photo. We’ll assess the situation and, if necessary, arrange for a contractor to resolve the problem promptly.
What if I have an emergency maintenance issue after hours?
For after-hours emergencies, outside of our regular business hours of Mon to Fri, 8:30am – 4:30pm, please contact Veronika directly on 0436 444 426. She’s available 24/7 to ensure urgent matters are addressed immediately.
How do I pay my rent?
Rent payments can be made via direct bank transfer, cheque or money order. Please ensure payments are made on time to avoid any arrears. If you encounter any issues with payment, contact us immediately.
What happens if I need to break my lease?
If you need to break your lease, please inform us as soon as possible. We will send you the necessary paperwork, outline the fees and charges involved, and explain the process.
How are tenant complaints or disputes handled?
We value clear communication and will work with you to resolve any issues quickly and fairly. If you have a complaint or concern, please reach out, and we’ll do our best to address it.
What are my responsibilities as a tenant?
As a tenant, you’re responsible for keeping the property clean, paying rent on time, and reporting any maintenance issues promptly. You must also adhere to the terms of your lease agreement, including rules about pets and property modifications.
Can I make changes to the property, such as painting or installing fixtures?
Any changes to the property must be approved by us in advance. Please contact us with your request, and we’ll discuss it with the property owner.
How often will the property be inspected?
We conduct an initial inspection after 8 weeks, followed by inspections every 3-4 months. You’ll receive notice before each inspection, and we’ll provide you with the outcome afterwards.
What should I do when I move out?
When moving out, please ensure the property is returned to its original condition, minus fair wear and tear. After the keys have been returned, we will conduct a final inspection to ensure the property’s condition is as per the entry condition report. If any repairs or cleaning are needed, we’ll let you know.
How can I contact V & Co. Realty?
We’re here to help! During our business hours Mon to Fri, 8:30am – 4:30pm, you can reach us by phone, email, or visit our office. For after-hours emergencies, Veronika is available 24/7 on 0436 444 426.
Thank you for choosing V & Co. Realty. We’re dedicated to making your experience as a landlord or tenant as smooth and stress-free as possible. If you have any more questions, don’t hesitate to contact us!